COVID-19

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In the challenging times that we are going through, City Hotel is placing even more focus on the health and safety of our staff and guests to make your stay as pleasant and stress-free as possible. We have implemented all the precautionary measures and procedures as outlined by the National Public Health Organization. These include:

Τηλεϊατρική Κάλυψη για Covid-19

Η CardioExpress παρέχει στο ξενοδοχείο μας ειδικό πρόγραμμα τηλεϊατρικής κάλυψης, το οποίο μπορεί να βοηθήσει σημαντικά στην αντιμετώπιση του Covid-19 προσφέροντας ιατρική κάλυψη στους πελάτες των ξενοδοχειακών μονάδων. Η εταιρεία έχοντας πολυετή εμπειρία στον χώρο της τηλεϊατρικής είναι σε θέση να προσφέρει ουσιαστική βοήθεια τόσο στον έγκαιρο εντοπισμό τυχόν κρουσμάτων Covid-19, όσο και στην συνεχή παρακολούθηση περιστατικών μέχρι την απομάκρυνση τους από το ξενοδοχείο.

Individual Hygiene Measures & Personal Protective Equipment

  • Informing and encouraging staff to comply with good personal and respiratory hygiene practices.
  • Provision of appropriate facilities and required materials to employees and installation of appropriate mechanisms for hand sanitization at the entrances / exits and in the common areas of the hotel.
  • Providing staff with appropriate Personal Protective Equipment.
  • Supervision of the adequacy of Personal Protective Equipment.
  • Training of staff for the safe use of Personal Protective Equipment and supervision of their proper use.
  • Informing and training staff on the COVID-19 suspected case management plan.
  • Supervision of third parties entering the hotel and informing them to exercise social distancing and to use Personal Protective Equipment.
  • Implementation of a gradual arrival / departure schedule for employees to avoid congestion and ensure compliance with the required distances.
  • Keeping staff informed of personal hygiene and preventive measures in all areas.
  • Training of employees in case of suspicious symptoms, such as the immediate notification of the Health Officer and the Administration for the prevention of the spread of Covid-19.
  • Encouraging the use of stairs and avoidance of elevators by employees and customers as much as possible.
  • Frequent hand washing with soap and water.
  • Avoid shaking hands and generally close physical contact, keeping a distance of at least two meters from colleagues, customers or third parties in all workplaces, hotel areas and rest areas.
  • Avoiding touching of face with hands.
  • Informing the Health Officer in case of illness or symptoms compatible with Covid-19 infection or contact with a possible or confirmed case and removal from the workplace.
  • Staying at home in case of illness and informing the Health Officer.
  • Return to the workplace only if the laboratory test is negative and after 14 days after close contact with a confirmed case of Covid-19.

Reception

  • Implementation of the necessary hygiene and social distancing measures by the staff.
  • When requested, Akti-Nantin Hotel:
    • o informs visitors about the accommodation policy and the measures taken to deal with any incidents,
    • o provides useful information about health providers, public and private hospitals, COVID-19 reference hospitals and pharmacies in area and
    • o provides Personal Protective Equipment.
  • Provision of special equipment (medical kit) in the event of a COVID-19 case, such as gloves and disposal masks, antiseptics, cleaning wipes, apron, long-sleeved robe, laser thermometer.
  • Training of staff to recognize customer symptoms and report them directly to the Health
  • Provision of hand sanitizer.
  • Regular disinfection of the reception surfaces.
  • Appropriate configuration of the reception, installation of floor markings at a distance of two meters indicating where guests should stand.
  • Implementation of electronic check in / check out procedures to reduce waiting time and overcrowding.
  • Implementation of electronic check in / check out procedures to reduce waiting time and overcrowding.
  • Extention of check-in and check-out period between stays. Check-out until 11:00 a.m. and check-in from 15:00 pm.
  • During the time between each check-in and check-out between different customers the room is cleaned, thoroughly disinfected and adequate natural ventilation of the space is followed.
  • Electronic sending of bills, invoices and receipts.
  • Disinfection of key cards.

Housekeeping

  • The housekeeping staff uses a simple mask, gloves and a disposable waterproof robe.
  • When using disinfectants, the area is well ventilated.
  • All surfaces are regularly cleaned and disinfected.
  • Thorough cleaning and good room ventilation are applied during the period between stays.
  • The proper operation of dishwashers and washing machines in terms of the temperature used and the dosage of detergents is regularly monitored.
  • Stock of Personal Protective Equipment (gloves, masks, robe, closed shoes, etc.) is regularly monitored.
  • Discreet monitoring of symptoms in guests by Management.
  • Housekeeping services will not be provided during a guest's stay unless otherwise indicated by the guest upon arrival.
  • After a guest's departure, all room and bathroom surfaces are thoroughly disinfected with a steam cleaner.
  • Commonly used multi-purpose items such as menus, magazines etc. have been removed and can be found in the hotel's app.
  • Fabric surfaces are cleaned with a steam cleaner.

Kitchen

  • Staff is requred to strictly adhere to HACCP rules.
  • Goods are received by a specific member of staff who is always required to wear the appropriate Personal Protective Equipment.
  • Staff required to keep distances according to the guidelines set by the health authorities.

Refreshment room

  • Staff is taking all the necessary hygiene and social distancing measures.
  • The maximum number of seated people at a table is six (6) except families with children.
  • Minimum distances between tables have been applied.

Common Areas

  • All surfaces are regularly cleaned and disinfected.
  • Common areas are well ventilated.
  • Hand sanitizers have been installed in all common areas of the hotel.
  • Impelling guests using the elevators. Elevators are frequently cleaned.
  • Signs have been installed to remind customers to practise social distancing.
  • Overcrowding in toilets in public toilets is prohibited.
  • Signs have been installed in public toilets with instructions on how to reduce airborne transmission.
  • Valet service is not provided.

Environmental Measures

  • All workplaces are adequately ventilated and air conditioning systems are regularly maintained.
  • All workplace surfaces, common areas and equipment are regularly cleaned.
  • In the event of a possible or confirmed case of Covid-19 infection, all areas will be disinfected according to the instructions of the National Public Health Organization.
  • Work clothes and Personal Protective Equipment are frequently cleaned and safely stored.